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Store Policy

Customer Care

At Fabrica Nova, we are committed to providing exceptional service and support to our valued customers. Whether you have questions about our products, need assistance with an order, or require guidance on fabric care, our dedicated Customer Care team is here to help.

Contact Us:

  • Phone: For immediate assistance, please call our Customer Care hotline at 8054816099

  • Email: You can reach us via email at Our team typically responds within 24 hours.

  • Live Chat: Visit our website to chat with a Customer Care representative in real time during business hours.

& Safety

At Fabrica Nova, we prioritize the privacy and safety of our customers. We are committed to maintaining the confidentiality of your personal information and ensuring a secure shopping experience. This Privacy and Safety section outlines our practices and policies regarding data protection and online safety.

Data Protection:

  • Collection of Information: We collect personal information from customers only when necessary for business purposes, such as processing orders, providing customer support, and improving our services. We only collect information that is relevant and necessary for these purposes.

  • Use of Information: We use the information collected from customers to fulfill orders, communicate with customers, personalize their shopping experience, and improve our products and services. We do not sell or share customer information with third parties for marketing purposes without consent.

  • Security Measures: We implement industry-standard security measures to protect customer information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, firewalls, and secure socket layer (SSL) technology to safeguard data during transmission.

Feedback and Suggestions

We value your feedback and suggestions as they help us continually improve our products and services. If you have any comments, questions, or suggestions, please don't hesitate to reach out to us. Your satisfaction is our top priority.

Thank you for choosing Fabrica Nova. We look forward to serving you!

Payment Methods

Payment Methods

Credit / Debit Cards

Offline Payments

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